WAY TO PAY
Payment is made by credit card, which must be active to make online transactions.
Once payment has been made, you will receive a confirmation email within a few hours indicating your order number. If you do not receive it, we recommend that you check your spam folder in your email. In the event that you have not received it in said folder either, please contact our customer service department through isabelabdo@isabelabdo.com
SHIPPING RATES
DOMESTIC SHIPPING RATES:
PENINSULAR SPAIN:
- 1 pair: Free in 48h / €10 in 24h
- 2 pairs: Free in 48 hours / €15 in 24 hours
- 3 pairs: Free in 48 hours / €20 in 24 hours
Balearic Islands, Canary Islands, Ceuta, Melilla, Gibraltar and Andorra:
- 1 pair: €25 in 48 hours
- 2 pairs: €30 in 48 hours
- 3 pairs: €35 in 48 hours
*Maximum 9kg. (3 pairs) For larger orders write to info@isabelabdo.com.
INTERNATIONAL SHIPPING RATES:
- CENTRAL EUROPE (Portugal, Germany, France, Italy, Austria, Belgium, Holland, Luxembourg, Denmark, Czech Rep., Poland, Romania): 1 pair: €30 / 2 pairs: €35 / 3 pairs: €40
- REST OF EUROPE (Switzerland, United Kingdom, Ireland, Greece, Cyprus, Hungary, Bulgaria, Slovakia, Croatia, Norway, Finland, Sweden, etc…) and United Arab Emirates (UAE): 1 pair: €50 / 2 pairs: €60 / 3 pairs: €70
- AMERICA: 1 pair: €150 / 2 pairs: €190 / 3 pairs: €210
- REST OF THE WORLD: Contact by email: isabelabdo@isabelabdo.com
*Limit 3 pairs of shoes. For shipping prices for larger purchases, consult isabelabdo@isabelabdo.com
*Shipping to Corsica, Sardinia, Sicily, Isle of Man and Channel Islands has a supplement of €15 on the country’s general rate.
*Customs formalities at origin included in the rates of non-EU countries (Taxes at destination and taxes excluded).
*Indicative transit times from origin to destination, without considering time spent on customs formalities.
*Returns are not accepted, only justified exchanges.
*Changes: you must pay the shipping price plus an additional €15. Changes must be made from the same country of reception.
DELIVERY TERM
The order must be delivered within a period of one (1) to five (5) business days within the Iberian Peninsula, although our courier service usually delivers packages within 24-48 hours once collected from our warehouse.
In other destinations we cannot guarantee a specific deadline, it will depend on the transport company and each country.
Considerations to take into account:
Orders in small towns may be delayed for an additional 24 hours.
The transport company does not call before delivering. If it cannot be delivered, the package will be returned to our warehouse and the courier service will inform you by email of each unfinished delivery attempt.
Orders shipped after 12:00 can be processed the next business day.
CHANGES & RETURNS
If you have received an order and are not satisfied with any of the items, you can request an exchange for another product (returns are not allowed) as long as you meet the conditions detailed below:
Conditions for acceptance of the change
Isabel Abdo, by virtue of the provisions of the Retail Trade Regulation Law as well as what is regulated by community regulations (Directive 97/7/EC), will not accept returns on sales of merchandise that can be easily reproduced or copied and immediately. The return of any merchandise will require the agreement of both parties. Isabel Abdo reserves the right to demand compensation to compensate for possible damage suffered by the goods, as well as to recover the direct costs incurred by the return. Isabel Abdo will only accept the return of the merchandise if:
Within the period established for this purpose by the Law (14 business days), the buyer exercises his right of resolution. Isabel Abdo will accept the exercise of the aforementioned right only and exclusively when the merchandise is in the same state in which it was delivered and ready for sale, with its corresponding original packaging and in perfect condition. Any product that has been opened and/or used will not be returned.
If the merchandise has a defect or defect, in accordance with the provisions of the Defective Products Law, Isabel Abdo will immediately replace the product with another identical one.
Isabel Abdo will accept the return of the merchandise when, for reasons attributable to her, the product requested does not correspond to the one requested by the client.
If you want a change in size or an alternative item, you will have to place a new order.
In the event of a controversy or conflict that may arise from the interpretation or compliance of these Specific Purchase Conditions, they will be resolved before the Courts and Tribunals of Spain.
Steps to follow in case of change:
Request your change via email to isabelabdo@isabelabdo.com within 14 business days from the date the order was received by the courier company. Please, make known in said email the order number and the reason for which you change the item.
Once your change request is received, we will contact you. to indicate the steps to follow in said return.
Next, and always within a period of about 5 working days from your request, our courier company will collect the item at the time you indicate. Transportation costs will be paid by the customer. If you prefer, you can send it with another courier or logistics company, freight paid by the customer.
Then prepare the package to be picked up in its original packaging, and make sure that the labels have not been torn off and the item has not been used or tampered with. The change must meet these conditions to be accepted.
Once the item is received in our offices and thoroughly inspected, we will send you an email informing you of the acceptance of the exchange.
From this date, we have 30 working days to make the exchange for another product, except for transportation costs, both for shipping and return, which will only be returned if Isabel Abdo is responsible for the reason for returning the product. .
If you do not comply with any of these conditions, we will contact you to offer you the option of returning the items that have not been accepted. All expenses generated by this restitution, including the transportation of these items, will be at your expense. If you do not accept this condition, Isabel Abdo may retain the items and their amount.